As a responsible member of the gaming industry, we at Resorts World Catskills want our guests to enjoy the entertainment value offered by us. We recognize that some individuals may not play responsibly. We understand that there are social costs associated with compulsive, problem, underage, and intoxicated gambling, gambling by individuals on the self-exclusion and exclusion lists, and unattended minors. We support the development of education, awareness, and prevention programs to address these concerns.
10 Rules of Responsible Gaming
For help with problem gambling, please call 1-877-8-HOPENY or text HOPENY (467369).
What is the Self-Exclusion Program?
A program established to allow people with gambling problems to voluntarily exclude themselves from legalized wagering activities in the state of New York. Stop by the Security Office for more information on self-exclusion if you feel you have a problem and need to exclude yourself.
What Will Happen When I am on the Self-Exclusion List?
After you are placed on the self-exclusion list, staff will be permitted to refuse your wagers and ask you to leave. If you place a wager, you will be unable to collect winnings or recover losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings. All points accumulated through the Players’ Club will be forfeited upon self-exclusion.
How do I get placed on the Self-Exclusion List?
You can request information and a self-exclusion form through any of the following methods:
The person requesting voluntary self-exclusion must complete the form and submit it, in person, to the Security Office at Monticello Casino & Raceway. You will be required to provide identification that includes your signature and a photograph. When you file the form, you will be photographed. That photo, and other identifying information, will be available for review by certain employees in order to assist with enforcement of the self-exclusion program.
Can I mail back the completed form?
Yes. You may return the form by mail but you must have your signature notarized.
How long will I be on the Self-Exclusion List?
That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for one year, three years, or five years. You must remain on the list for that length of time.